Services for Young People Hertfordshire Services for Young People

Accessibility statement

Accessibility statement for the Services for Young People website

Services for Young People (part of Hertfordshire County Council) runs this website. We want as many people as possible to be able to use it.

We work to make this website as accessible as possible to everyone, including those with disabilities and those who use assistive technologies to browse the web.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • third party video players
  • some headings may be non-hierarchical

Please email if you need a document in a different format.

What we're doing to make this website accessible

We work with services and suppliers to meet and maintain WCAG 2.1 AA accessibility standards.

We have limited resources so we prioritise activity to fix the most well-used sections.

We use both automated and manual testing (in conjunction with the Digital Accessibility Centre) to identify and assess problems.

We do manual testing with real users with disabilities, some of whom use assistive technology such as screen readers.

We test a range of key web components.


We ensure that any new documents are either considered for html web content or are accessible before they are added to the website.

Fixing our online services
Many services are accessed through online forms and systems. Again, we focus on fixing the most popular transactional forms on the website.

Keeping things accessible
We'll re-test the website to ensure it remains fully accessible throughout future developments. We’ll continue to engage with our user testing panel and our internal accessibility panel to ensure our website continues to be accessible for all.


Changing colours, font, text size and other settings

All modern browsers allow you to change colours and font sizes. We've tried to create a site which doesn't get in the way when you change these settings.

For advice on changing settings, check out the BBC’s accessibility pages.

You can choose your operating system (for example, Windows), your browser (such as Microsoft Edge) and the problem you're trying to fix. You'll then get lots of relevant advice on accessibility settings.

Screen readers

A screen reader is a program which reads out the information displayed on your computer to you. Screen readers can be useful to enable blind and partially-sighted people to browse the internet and carry out other tasks using their device.

There are a variety of screen readers available. The following websites contain information regarding accessibility software and resources:

Plain English

We try to write in plain English and avoid jargon. If you don’t understand something, let us know at

Language translations

Translate this site into 90 different languages using Google Translate (external link).

Alternative formats

Email if you need information in a different format such as Braille, large print or easy read.

Skip links

This website uses skip links, allowing keyboard users to skip to the menu and access content faster.


We carry out formal accessibility audits of the website every year using WCAG 2.1 AA standards which guide our long term audit and improvement plans.

Third party platforms

We often create content which is hosted on third party platforms. This includes:

  • content we create for social media, such as Facebook or Twitter
  • video we host on YouTube or Vimeo

We're responsible for ensuring the content we supply meets accessibility requirements. However, we're not responsible for the accessibility of the platform itself.

For example, when we add video to one of our YouTube channels, we'll ensure any subtitling, captions and audio-description are included as required. However, we're not responsible for the accessibility of the video player itself.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Page was last published on: 15/10/2020 12:40:56