Services for Young People Hertfordshire Services for Young People

What young people, parents and schools have said about us

We welcome feedback from young people, parents/carers, schools and anyone who has used our services. To give your feedback please see the links at the base of any page.

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Feedback received in 2024

May

From young people attending the SfYP Focus SEND Project in Broxbourne about their involvement in shaping the refurbishment of Waltham Cross Young People’s Centre to Youth Workers in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team

"I have the opportunity to influence the decisions being made."
"I feel fully involved."
“ I am listened to.” 
“I am making a difference.”

 

From the Lead Careers Practitioner at Hertfordshire & Essex High School about careers support and guidance received from a Senior Personal Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team

“I  feel blessed to have the Personal Adviser working in our school. I remain continually impressed with the connections she develops with the students. She is extremely knowledgeable and I appreciate her proactivity.”

From the Assistant Headteacher at John Warner School, Hoddesdon, to a Senior Personal Adviser and Personal Adviser (Trainee) in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team

“ Our Personal Advisers are amazing. I really value the work they do in school, things just run smoothly and feedback from students is positive – I have never known so much demand for personal career guidance interviews!”

 

From a parent of a young person who is electively home educated about careers support and guidance received from a Personal Adviser (Trainee) in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
“[After not being sure whether the young person would be keen], we attended open evening at North Herts College and she is interested in the catering course… We have a interview, thanks to you really!”

 

From a parent of a young person with SEND about support with a work experience placement for her daughter to Employment and Training Advisers in the SfYP Stevenage and North Herts Team
 
“I would like to thank the team. My daughter had brilliant work experience today ... All the staff were amazing and natural with her, making her feel at home… She spoke to clients with ease and confidence to the point she asked me to leave! I waited outside and when it came to time to leave, she wasn’t ready to go!... All in all a wonderful positive day all round. Thank you so much everyone involved.”

From a Senior Practitioner in the HCC Children's Services Welwyn and Hatfield Assessment Team to a Senior Youth Worker in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team

“[Name of Senior Youth Worker] has helped me so much during my involvement with young people in trying to support them and address any safeguarding concerns. She is always really quick to respond back to me and happy to have a discussion, which helps with joined-up working so we can plan together what is going to be an appropriate support plan for young people. I also get such positive feedback from the young people she works directly with due to her caring approach. Yesterday I met with a young person who had been supported by her and she told me how much she enjoys working together, she feels listened to and [the Senior Youth Worker] has really helped her out over a difficult few weeks. She really valued the support provided and said she always looked forward to her sessions."

 

From the Deputy Headteacher at Monks Walk School, Welwyn Garden City about careers education, information and guidance provided to the school by a Personal Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team

“[Our Personal Adviser] is absolutely fabulous! The school are very happy with the service she delivers. She engages well with young people and always finds time to accommodate a student when they have extra needs. She knows the staff and students well and they get a lot out of the careers guidance sessions she provides.”

 

From a parent of a young person not attending school about support received from a Personal Adviser (Trainee) in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
“I had a fantastic call from an SfYP Personal Adviser this morning. Really useful in helping plan my son's future... She has given us lots of useful links too.”

 

From a young person about support received during the Effective Transitions Fund (ETF) mentoring programme to the SfYP Talent Mentor in the SfYP North Herts and Stevenage Team 
“I have found that... career mentoring has been very helpful in helping me understand more about who I am as a person and what goals and plans I would like to achieve in the future. At the start of Year 11, I wasn't really sure what I aspired my future to be or what career would be best for me, however mentoring has helped me to gain confidence, a better understanding, new aspirations and hopes for who I can become in the future and what career options are available. Without mentoring, I would have never been so aware of what opportunities are out there...”

From the Careers Lead at St John Henry Newman School in Stevenage about support given to the student above
“Thanks for your effective approach with her... As you can see she found it very useful! Many thanks for allowing us to participate in the programme."

 

From the Youth Support Coordinator at Young Epilepsy charity about the SfYP Young People's Conference to the SfYP Dacorum and St Albans Team
“...A big thank you for the kind invite to the conference. I really enjoyed meeting the young people and taking part in the questions and answer session after my presentation, I was able to speak to several young people and a member of staff with epilepsy which was great to be able to promote our service and charity. Please pass on my thanks to everyone involved and thank you for the opportunity.”

Read more about our Young People’s Conference 2024

April

From Richard Roberts, Leader of Hertfordshire County Council to the SfYP St Albans and Dacorum Team
"...An amazing amount of ongoing and project work with young people. A lot to be proud of. My thanks to the team."

From a parent of a young person about attending a youth work project to a Youth Worker in the SfYP Stevenage and North Herts Team

“[My son] has really enjoyed this group and it's helped him so much with his confidence. ”

 

From a parent of a young person about attending an LGBT youth work project to Youth Worker in the SfYP St Albans and Dacorum Team
“[My son] has mentioned that he finds you really approachable and easy to talk to. Thanks for all your support - it is much appreciated by us both! ”

 

From a young person to a Personal Adviser and an IAG WRL Development Worker in the SfYP Stevenage and North Herts Team
“I am doing a degree apprenticeship with an electronic engineering company in Stevenage ... I am feeling much better, going to the gym and keeping busy. Thanks for Services for Young people's help.”

From the Learning Area Leader of PSHE at Kings Langley School to a Senior Youth Worker in the SfYP St Albans and Dacorum Team
“Thank you so much for running the assemblies yesterday. You did an amazing job. Students learnt a lot about the dangers of smoking and vaping. I look forward to working with your team in the future..."

 

From the Associate Assistant Headteacher at Astley Cooper School in Hemel Hempstead to Personal Advisers in the SfYP St Albans and Dacorum Team
“I have been Careers Leader at the school since 2017 and with your help, we have been able to implement a school-wide strategy and careers programme, providing careers education, information and guidance. Thank you so much for your commitment, support... and working with me!”

  

From the Year 12 Director of Learning at Marlborough School in St Albans about a sexual health workshop delivered to sixth formers by a Senior Youth Worker in the SfYP St Albans and Dacorum Team
"Thank you so much for today. There was a real buzz in the sixth form centre. Knowing where, when and how to get advice and help will be so incredibly useful for them. The delivery was spot on too!"

 

From a parent who had been home educating her son about the support they received from a Personal Adviser in the SfYP St Albans and Dacorum Team
“I was contacted by a Services for Young People Personal Adviser who talked to my son about what was coming next year, and she answered a lot of questions about GCSEs, college and other things… [it helped him] feel comfortable to return to school and in September he will start a course at West Herts College in Hemel Hempstead, where he has already been accepted and we are very much looking forward to the start. So I’m glad you care...”

From a parent of a young person with autism who attends the Services for Young People Woodhall Friday Night Project to a Youth Worker in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
“You have made him feel so welcome and valued.  It is improving his confidence and self-esteem. Your passion and bespoke approach has been simply outstanding."

 

From a young person with SEND about the support received from the SfYP SEND Team 
"I was so happy to get a full-time permanent job working as a porter at St Thomas's Hospital (Guys and St Thomas's NHS Trust). I have been working there for eight months now and I love the job and being part of a great team helping patients there. I wanted to say a massive thank you to everyone from the team who have supported me with my education and helped me to get this job."

 

From young people who took part in the Services for Young People Easter school holiday programme 

“I have really enjoyed being here and making new friends. I do not get on well at school but I have liked coming here and being able to talk about what I have been through. I enjoyed all the activities.”

“Coming here has given me somewhere positive to be over the half term.”

“I have been able to have a free meal that fills me up.”

“I enjoy coming here to socialise and learn something positive.”

"I have enjoyed playing badminton, cooking and arts and crafts. The people have been nice and I have made a new friend. I found the information at the workshop delivered by Herts Young Homeless very comforting [to give me reassurance for the future]."

“We have enjoyed cooking and making food.”

"I really enjoyed the music activity and I was able to teach everyone a song on the ukulele."

 "This is my first time doing the Easter programme and I have made a lot of new friends from being here. I want to come back for the summer programme."

From a parent of a young person who attended the Services for Young People Easter school holiday programme to Youth Workers in the SfYP Watford, Hertsmere and Three Rivers Team
“This is the first place my son has been able to go to and connect with both staff and make friends. He comes home every day buzzing with how much fun he has had and feels supported by staff and able to just be himself. He now can’t wait to start at the youth projects next term. Thank you so much for all you have done for my son.”

March

From a parent of a young person taking part in the SfYP Explore More + programme
“The work you are doing is exceedingly important to teenagers, as it ensures that their aspirations can be fulfilled with focus and dedication. My son struggles with low moods at time, so having such discussions gives him self-belief and the confidence that he can reach for the stars if he so wishes to. Thank you for continuingly keeping us updated... Such conversations are exceedingly important, as they get him to think about the bigger picture, future options and focus on his next steps. Nowadays, students are confronted with social and emotional ideologies about unrealistic future prospects - your meetings with him allow him to reflect, put his thoughts into perspective, and seriously think about the amazing opportunities on offer within the educational sector”.

From a young person who is taking part in the Services for Young People Practical Partners project
“I really enjoyed getting to know [my volunteer mentor] today, I am now looking forward to learning new life skills, particularly around budgeting and spending smartly.”

From a parent of a young person who is taking part in the Services for Young People Access to All programme
"My son has attended Stevenage Youth Council for almost 3 years - he goes twice a week... He attends the community day in Stevenage to promote the youth council and really enjoys his time at the meetings. He is involved in the SfYP Access to All STEM programme and [his interests are] deep rooted in science and a passion for astro engineering and nuclear science. SfYP have made huge progress in getting young minds active and ensuring young voices are heard… This project is great for our future pioneers and without a doubt something that needs to be continued and nurtured.”

From a parent of a young person who received one-to-one support from a Senior Youth Worker in the SfYP Stevenage and North Herts Team
“I would like to thank you for the support you provided. Especially when no other services would support us. I'm not sure what I would of done without your help. [My son] seemed extremely comfortable with you and was happy to do the sessions when all else has failed”


From a parent of a young person to a Personal Adviser in the SfYP Broxbourne, East Herts and Welwyn Hatfield Team

“Thank you so much for attending [my daughter’s] visit [to Harlow College] with us. It was very helpful and answered a lot of our questions.”

From the Careers Leader at Birchwood High School, Bishop's Stortford, about two Personal Advisers in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team, about their delivery of traded careers education information, advice and guidance services

“Our Personal Advisers are brilliant. Everything they do works well and it all just runs very smoothly. I appreciate their hard work and really enjoy having them both in school.”

From the Assistant Head Teacher at Hertswood Academy, Borehamwood, about a Senior Personal Adviser in the SfYP Watford, Three Rivers and Hertsmere Team about her delivery of traded careers education, information, advice and guidance services

“Our Personal Adviser is so supportive to our students. There have been some really positive outcomes from the work she does here.”


February

From employers who took part in the Services for Young People Access to All STEM careers challenge event

“It was fun interacting with the young people.”
“I enjoyed the team building activity to build a bridge. It helped the young people work collaboratively in real world scenarios.”
DLRC Regulatory Affairs Consultancy Ltd, Letchworth

“There was a lot of enthusiasm and laughter…”
“I enjoyed the young people’s enthusiasm to take part and…seeing young people realise and use their strengths”.
“The Airbus team really enjoyed leading the activities and it was successful in planting the seed of "I could do that as well........." in the young people's minds. I am so glad I volunteered for it."
Airbus Defence and Space, Stevenage


From schools regarding the Services for Young People Access to All STEM careers challenge event

“The presence of the employers was really great for students.”
Adaptive Teaching Lead at Barnwell School

“Young people engaged with employers in different ways… and the team building at the end went well.”
Assistant Headteacher at Marriotts School

Find out more about the Access to all STEM careers challenge event

 

From the Events Officer at West Herts College to an Employment and Training Adviser and a Youth Support Worker in Charge in the SfYP Watford, Three Rivers and Hertsmere Team

“Thank you for attending the [Wellbeing Fair] events held across our sites this week, helping to celebrate and promote wellbeing amongst our learners. Student feedback from the events was overwhelmingly positive and has demonstrated the importance of learning about all aspects of wellbeing through demonstrating the local offer. We look forward to working with you in the future and hope to see you at our Welcome Fair in September.”

From the Deputy Designated Safeguarding Lead at Bishop’s Hatfield Girls’ School about a Youth Worker (Trainee) in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team

“The SfYP Youth Worker has been amazing for one of my students, and I would like to make another referral to your team.”

From a young person from Broxbourne who took part in the SfYP ‘Supporting You’ programme 
“I feel happier. Coming to the young people’s centre has helped me be less anxious and more confident.”

From the Careers Leader at Simon Balle School, Hertford, about two Personal Advisers in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team, about their delivery of traded careers education information, advice and guidance services

“Both Personal Advisers are very organised and everything works smoothly in school. I appreciate how proactive they are with students and that they ensure a follow up meeting is organised if that would be of benefit. They both work hard to ensure all students have realistic post-16 plans in place.”

 

From a parent of a student with special educational needs at St Mary’s Catholic School, Bishop’s Stortford, after their son received support from a Personal Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team

“Thank you so much for taking the time to resend the PfA [Preparing for Adulthood - Young Person's 14+ Transition Plan] and also information which my son can look at us with us... it is really helpful and I have forwarded all the links in your email to him… We will also discuss the post 16 options after Year 11 which you provided on the PfA… I will pass on your suggestion of him choosing subjects he enjoys. I think this is important. He has also joined the police cadets. He appears to be enjoying this and settling. Thank you very much for this suggestion.”

 

From a young person in the sixth form at Hockerill Anglo-European College in Bishop’s Stortford to a Personal Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team about a personal careers guidance interview
“Thanks so much, you were very helpful… 5* !”


January

From the Lead Careers Practitioner at Hertfordshire & Essex High School to a Senior Personal Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team following the school’s ‘Outstanding’ Ofsted rating and report mentioning their careers information and guidance provision

“Thank you… for all your support. You are part of the team and there is no way that I could do any of my careers work without you!”

Extract from the school’s Ofsted report: “The school provides high-quality careers information and guidance. There is a comprehensive and varied whole-school offer. This includes work experience and regular opportunities to engage with employers, colleges and universities. This is supported by more bespoke approaches for those who wish to pursue specific pathways. Teachers regularly link what pupils learn in their lessons to careers and higher education pathways.”

 

From a parent of a young person to a Senior Personal Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team about a personal careers guidance interview

“I wanted to say a big thank you. [The SfYP Adviser] is always very helpful and kind and positive. She explained to my daughter the whole process of transition after Year 11 and what her options are. She booked a couple of appointments and prepared all the information that my daughter asked for. You should have more people like her.”