Feedback received in 2026
January
From a young person who had been out of education, employment and training to an Employment and Training Adviser in the SfYP St Albans and Dacorum Team
"I just wanted to say thank you for always pushing me when I’ve needed it, and you’ve always been in my corner and helped me when I’ve needed it. I am truly so grateful for everything you have done for me. If it wasn’t for you mentioning apprenticeships, I probably never would have gone into my current job role, which has been the best time of my life. So I just wanted to say thank you, for everything that you have done, I’ll forever be grateful for you!!!"
Feedback received in 2025
December
From the mother of a young person who had been out of education, employment and training to an Employment and Training Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
"From the moment I called and left a message, your service was there. A friendly team - helpful and enthusiastic. Having started the agency job at the beginning of November, my son has been so much happier and motivated. Having work has been a game changer... a huge thank you."
From the mother of a student at Broxbourne School to a Senior CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
"Just wanted to say thank you for the meeting with my son yesterday, he said it "was ok actually" which is high praise! And he seems to have given it some thought and helped him focus as he now has some ideas of what he wants to do for his work experience."
November
From an HCC Elected Home Education Officer to a Senior Youth Worker in the SfYP St Albans and Dacorum Team
"I have heard some excellent feedback about your service. I met with [a parent of two young people being educated at home] and you are clearly providing outstanding support to these siblings. The opportunity to connect with peers in a safe environment, build confidence and develop new skills is so valuable to them. It was evident that the SfYP team shows real commitment and creativity to make a difference to the education and wellbeing of [home educated] children."
From the mother of a young person with SEND to an Employment and Training Adviser in the SfYP St Albans and Dacorum Team
"Thank you so so much for your amazing help with my son. We are so grateful for your time you spent with him. He was so so happy when he got offered the job, fingers crossed it goes well for him. Thanks again you’re a star.”
From the Head of Year 11 at The Broxbourne School to a Senior CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team, following their delivery of contracted personal careers guidance interviews
"Thanks so much. I've had such positive feedback from the students I've spoken to regarding their [careers guidance] meetings."
From the father of a young person with SEND to an EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team following an EHCP panel result
“That really is great news and, of course, couldn’t have got there without your kind support and dedication!”
October
From the mother of a young person with SEND to a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
"I just wanted to thank you for supporting my son recently. He very rarely comes home from school to tell us about how much he has liked a new adult - but we had heard such lovely things about you before we met at his ECHP Review last week. It goes without saying how grateful we are to have your expert input and support in his continued learning journey."
From the mother of a young person with SEND who was not in education, employment or training to a CEIAG Adviser in the SfYP Watford, Three Rivers and Hertsmere Team
"Thank you for your time today and for sending this information [on courses and volunteering opportunities] through. I felt listened to for the first time in a long time and I know you heard the things that were important to my daughter. You didn’t rush me and now we don’t feel as stuck or lost. You guided us objectively and I am very grateful. You’ve done a brilliant job for us today and it is much appreciated."
From the Head of Sixth Form and Head of Year 12 at Presdales School, Ware, to Youth Workers in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team, following their delivery of a sexual health session for Year 12 boys
“[I want] to say a MASSIVE thank you… they thought it was GREAT! They said they felt completely relaxed, that they thought it was going to be quite authoritative, but that both of you were great in giving information but not overloading them. The boys said it was so good to have frank conversations about it too - as secondary was normally just information giving or Science/PSHE lessons where they were not able to ask questions if they wanted to. We are honestly so grateful to you for coming up for the session. I would really like it if maybe you could come in again to deliver any other sessions you might be able to offer… Thank you again for your time and the amazing session too!”
From a young person who had been out of education, employment and training to an Employment and Training Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
"My apprenticeship is going great and yeah, I have been nominated for an award! …I appreciate all you’ve done for me. You’re the reason as to why I was positive in regard to working with Services for Young People.”
From the mother of a young person doing their Duke of Edinburgh's Award with SfYP to a Youth Worker in the SfYP St Albans and Dacorum Team
"I wanted to say a massive thank you. [My daughter] is having the best time learning and really finding her confidence even more.”
From the mother of a young person who had not been attending school to a CEIAG Adviser in the SfYP St Albans and Dacorum Team
"Thank you so much for your time today and for the information. It was so useful to speak to you. It has certainly given us lots to think about, and I think will be a real driver in focussing my daughter on working towards taking her GCSEs. It has come at a time where she is really ready for something now, so couldn't have worked out better! We are off to Oaklands tomorrow for a look around, and she is genuinely excited about the future and now has some direction. Which is such an achievement!"
From the Strategic Lead for Sexual Health, Public Health Hertfordshire, to a Senior Youth Worker in the SfYP Stevenage North Herts Team
"[This Youth Worker] offered comprehensive and compassionate support to the young person during the session at Letchworth Young People's Centre. Their approach was not only thorough but clearly made a lasting impact and it's wonderful to hear that the young person felt empowered to make informed choices. The [Youth] Worker's ability to create a safe space, provide practical resources, and guide her through sensitive conversations around pregnancy, STIs, and relationships is commendable. It’s clear that their role made a real difference."
From the mother of a young person being home educated to a Senior Youth Worker in the SfYP Stevenage and North Herts Team
"My son is absolutely loving the sessions with you all!! Honestly we couldn’t be more grateful, he’s actually spending more time with us and talking to us!! We are absolutely bursting with pride right now and as I said so grateful to you all, thank you so very much.”
From a Learning Disability and Autism Key Worker to an Employment and Training Adviser (ETA) in the SfYP St Albans and Dacorum Team
[This ETA] has been providing valuable support to a young person based in the Hemel Hempstead area, who is currently not in education, employment or training (NEET) and on the Dynamic Support Register (DSR). The young person has previously attended Services for Young People [youth work projects], and the ETA became involved to offer additional support during a critical period. She has demonstrated excellent engagement skills, particularly in joint sessions where she has built a strong rapport with the young person. She is mindful of the importance of promoting independence and has actively explored opportunities for the young person to engage in local activities. This approach aligns well with the young person’s long-term aspiration of becoming a paramedic. Currently, the young person is supported by CAMHS, the Home Treatment Team, and Rapid Response, though these services are due to step down. The ETA has taken a solution-focused approach to identifying next steps and ensuring continuity of support. She has also collaborated effectively with other professionals, including myself as the keyworker, to maintain a consistent and joined-up approach. Her professionalism is evident in all interactions, including multi-agency meetings, where she consistently contributes with a focus on the bigger picture and the young person’s future goals. Her commitment to building a trusting relationship and generating creative ideas for engagement has been instrumental in supporting the young person’s progress."
From a young care leaver to a CEIAG Adviser in the SfYP St Albans and Dacorum Team
"I just wanted to say a huge thank you for everything you’ve done for me over the past two years. You’ve honestly gone above and beyond, and I’m so grateful for all the support, care, and patience you’ve shown me. You’ve helped me through so much – from teaching me to cope with my panic attacks to just sitting and listening when I needed it. You’ve made me feel like there’s hope and a future, even when I couldn’t see it myself."
From a student at Waford Girls Grammar School to a CEIAG Adviser in the SfYP Watford, Three Rivers and Hertsmere Team
"I really enjoyed your assembly. It was really good and other Year 11s said they found it really helpful. Thank you."
From the mother of a young person with SEND, to an EHCP Coordinator in the SfYP Watford, Three Rivers and Hertsmere EHCP Review Team
“In the six months since we have had [this Services for Young People EHCP Coordinator], she has been incredibly supportive, taking the time to understand his needs and gather relevant evidence in order to present an effective and well-reasoned case to inform the panel how the specific provision requested would make a difference to him being able to access and engage with the offer. She has been professional and effective working hard on our behalf. She has appreciated the impact of my son’s diagnosis and the challenges he faces along with his difficulty to conform to the norm. She has allowed him space and provided alternative opportunities for him to communicate and share information in a way that he was comfortable to be able to do. She has made us aware of options available and provided information to enable us to make informed decisions. Staying in touch keeping us updated on the progress she was making both the responses and outcomes, as well as any further options or next steps. She has been approachable and made herself available to listen and discuss any queries or concerns I may have had. She has made us feel heard and not just like a number on her caseload.”
From a Quality Assurance and Audit Manager (Specialising in SEND), in Hertfordshire County Council Children's Services, to a Senior EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team
"I have just looked at an EHCP you have written and I wanted to write to say how fantastic this EHCP is. There is a clear golden thread throughout the EHCP, the outcomes are SMART, section B is clear, the majority of the EHCP is of outstanding quality.”
September
From the mother of a young person with SEND to an EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team
“I want to say how incredibly helpful you have been. You have made a very difficult process so much easier. I really appreciate all of your numerous emails keeping me up to date, your prompt replies to any queries and how efficient and pro-active you have been. Thanks so much for all your help!”
From the mother of a young person with SEND to an EHCP Coordinator in the SfYP Watford, Three Rivers and Hertsmere EHCP Review Team
“…you worked tirelessly on getting my son onto the Enemy of Boredom music course. I have been wanting to thank you again for all your help, but to be honest, I still couldn’t believe it was happening and was scared I’d jinx it. However, he has now been there a few weeks and is really enjoying it, so I’m feeling more confident, which is a relief. So, I’m saying thank you for all your help. It’s so nice to see him get excited about something and now taking piano lessons, which he is enjoying, so it was definitely the right course for him.”
From the mother of a student at Richard Hale School to a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team, following a contracted personal careers guidance interview
“I just wanted to say how appreciative my son and I are about the arranged careers [meeting] today. It has given him a really clear focus and also broadened his view for post 11 choices. He found you easy to relate to and knowledgeable. I know how hard these things are to organise so just wanted to say thank you it has really helped him.”
From the mother of a young person with SEND to a Senior EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team, following the successful sourcing of an 'education otherwise than at school' (EOTAS) for children with special needs package.
“That’s great news! Thank you so much for all your help. I look forward to hearing about what happens next.”
From a parent of a young person with SEND to a Senior EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team. A Youth Worker and a CEIAG Adviser were also involved in supporting the young person and their family.
“We’re incredibly grateful for all your efforts and support in getting EOTAS [education otherwise than at school for children with special needs] approved - this could truly be a life-changing decision for us. Thank you so much!”
From the mother of a young person with SEND to a Senior EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team
“We are really pleased with [my daughter being accepted at Central Beds College] and want to thank you for your timely and efficient help in getting her to this point. It is greatly appreciated. I'm sorry we won't be working with you any longer. You have been really fantastic and have made a real impact on a young person's life. Thank you.”
From the Assistant Head at Dacorum Education Support Centre (DESC), Hemel Hempstead, to CEIAG Advisers in the SfYP St Albans and Dacorum Team
“I want to personally thank you both for all the support you’ve offered to DESC – and to me – over the years. I’ve really appreciated your passion, organisation, and clear communication. It’s made a real difference, and it has been a pleasure to work alongside you.”
August
From the mother of a young person with SEND about a CEIAG Adviser in the SfYP St Albans and Dacorum Team
"It was a really positive and productive starting point for my son in exploring his career options. The SfYP Adviser was an excellent facilitator — she asked thoughtful questions that helped draw out information and guide him in considering not only where he is now, but also his longer-term goals. Importantly, they also discussed the steps to get there at a realistic pace for him, so he can move forward without feeling pressured. He came away from the session feeling positive and encouraged, and he’s looking forward to continuing this process and building a clearer picture of his next steps as well as his long-term future career pathway. Thank you for your support.”
From the mother of a young person with SEND to a CEIAG Adviser in the SfYP St Albans and Dacorum Team
“Just wanted to thank you for all the support you've given my daughter over the summer - it’s made a massive difference. It was a very wobbly start, but she really is starting to enjoy [working in] the cafe now which is great and feels like major achievement for her. Thanks for today too, she's agreed now to go ahead with the Supported Internship.”
From the foster carer of a young person with SEND to a Senior CEIAG Adviser in the SfYP Stevenage and North Herts Team
“Just wanted to thank you for getting [my young person] some work experience and give some feedback. It has really boosted his confidence. I believe he has done really well and he loved it that much he even went today for extra work experience. He came home today and told me that this has resulted in a small holiday job!”
From a young person to a CEIAG Adviser in the SfYP St Albans and Dacorum Team
"I’ve completed all my clearing phone calls and received offers at all three! … Thank you for all your help. I wouldn’t have been able to do this all without it."
From the Senior Leader responsible for Careers at Tring School to a CEIAG Adviser in the SfYP St Albans and Dacorum Team
“Thanks so much for all your years of kindness, answers to questions and just generally being so supportive. You're one of a kind.”
From the father of a young person to Philip Munn, Youth Worker in the SfYP St Albans and Dacorum Team
"Brilliant thank you. I was very stressed with options for results day, and they gave me a brilliant back up of First Rung for business administration [course] which I’m highly considering, especially since there’s one in Harpenden. We talked a lot about all options, and I’m very pleased I went."
From the mother of a young person with SEND to a CEIAG Adviser in the SfYP St Albans and Dacorum Team
"I just wanted to thank you for all your help. You’ve really put my daughter on the right track - she is really taking charge of all this and is motivated and determined… which is fantastic! Before seeing you it all seemed very overwhelming."
From a Re-integration Officer at the HCC Virtual School to the CEIAG Practice Manager and the Youth Work Practice Manager in the SfYP St Albans and Dacorum Team
"We wanted to say a big thank you to you both for giving us such a comprehensive tour of your Hemel Hempstead Young People’s Centre last week – it really was wonderful to see what fantastic services are available for young people and mega helpful for us in terms of joining dots and being able to confidently share these with the young people we encounter."
July
From the Student Wellbeing Manager at Verulam School, St Albans, to CEIAG Advisers in the SfYP St Albans and Dacorum Team about their delivery of contracted careers education information, advice and guidance services
"Just to say a huge 'thank you' for the unwavering support and the hard work you have provided for our students this year. Your dedication and expertise have a meaningful impact on their emotional wellbeing and behavioural development. I look forward to working with you in the new term!"
From the mother of a young person with SEND to Youth Workers in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
"My son has attended an SfYP SEND youth project for over a year. When he started, he was extremely introverted and fairly anxious. He was bullied at school. Fast forward a year and a half later - what a difference! He is now socialising, taking part in plays, and doing well at school. He is a different child. I cannot emphasise enough how the staff at SfYP have nurtured and cultivated positivity for him. This has literally changed his world and it all started with the magnificent approach of [two Youth Workers at the project]. These two staff in particular have shown a patient, compassionate and bespoke approach with my son. This has enabled him to feel comfortable and flourish. Many thanks.”
From a young person with SEND to a Youth Worker (Trainee) in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
"Me and [my friend who attended the youth work project with me] are doing better than ever. She is in a supported living place, and she is doing amazing there, and I am getting a start date for my apprenticeship soon. We are both thriving and so happy to be alive and have made some amazing memories on this holiday together... Thank you so much for all the support you guys gave us over the last couple of years. We really appreciate all of you.”
From the mother of a young person with SEND who had not been attending school to a CEIAG Adviser in the SfYP St Albans and Dacorum Team
"Thank you so much for the email and for taking the time to talk to us both this afternoon, the information has been really helpful and gives us lots that we can look at and think about."
From a young person with SEND to a Youth Worker (Trainee) in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
"Thank you for making sure the youth [work project] is always a fun place to be. I think I speak on behalf of everyone who attends."
From the mother of a young person with SEND, to a Youth Worker in the SfYP St Albans and Dacorum Team
“Thank you so much to you and your team for organising and doing the Bronze DofE with my daughter and the group. She got so much out of it and it has really helped her confidence for starting her 14-16 college course in September. Thanks again.”
From the mother of a young person with SEND, to a Youth Worker in the SfYP St Albans and Dacorum Team
"Thank you so so much for organising the DofE sessions and expedition. You and your colleagues are amazing, and we are really lucky to have people like you that do what you do so well and give those young people a chance to do something that at school was either just not the right time or for them.”
From the mother of a young person to a Business Support Senior Officer in the SfYP Central Team
"I just wanted to extend my sincere thanks for your swift support in helping us complete the DofE Silver Award registration. Thanks to your assistance, my child was able to join the expedition activity smoothly today. We truly appreciate your efficiency and kindness throughout the process."
From the Deputy Designated Safeguarding Lead at Laureate Academy, Hemel Hempstead, about a student who had been out of education, to a Senior Youth Worker in the SfYP St Albans and Dacorum Team, following the young person being reintegrated into the school
"Again, it is thanks to you that her confidence has grown quite a lot, I think because you talk through her lessons [with her] including the bad ones. It has really worked."
From the Careers Lead at Samuel Ryder Academy, St Albans, to an Employment and Skills Co-ordinator in the SfYP St Albans and Dacorum Team about the contracted provision of 60 block work experience placements
"Thanks for all your support this year, I can’t imagine how hard it is to source the placements!"
From the Careers Information Advice and Guidance Lead at Kings Langley School to CEIAG Advisers in the SfYP St Albans and Dacorum Team about their delivery of contracted careers education information, advice and guidance services
"Can I say a huge thank you for all your hard work and support that you have given this year as I know your job is not always the easiest… I really do appreciate your professionalism but above all your friendship and I can’t tell you how pleased we are that you will be with us again next year. The students and the staff are familiar with you now so having the continuity that you provide is a very welcome gift. Long may it continue!"
From the Centre Lead at Chessbrook Education Support Centre, Watford, to a CEIAG Adviser in the SfYP Watford, Three Rivers and Hertsmere Team, about his delivery of contracted careers education information, advice and guidance services
"We really value the work he does and are very pleased to hear he will continue as our SfYP CEIAG Adviser next year. His support has been consistently impactful, and we look forward to our next academic year... thank you again for your continued partnership."
From the Assistant Headteacher at the Reach Free School, Rickmansworth, to CEIAG Advisers in the SfYP Watford, Three Rivers and Hertsmere Team, about their delivery of contracted careers education information, advice and guidance services.
"Thank you so much for your support this year. We really appreciate it, and the pupils have been very positive when we have spoken to them!"
From the Assistant Head Teacher and Careers Leader at Richard Hale School, Hertford, to a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team about her delivery of contracted careers education information, advice and guidance services.
"I just wanted to say a HUGE thank you for all your efforts with [this young person], you really have and are going above and beyond to support him… and see him on a pathway that works for him. We all really appreciate this… [him being offered this job] really is a good news story.”
From a young person with SEND who had been out of education, to an EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team, following the young person’s EHCP annual review and further support from SfYP and HCC colleagues which resulted in them being offered a college place which suited their needs.
"Thank you so much that’s amazing news! I am definitely comfortable with [starting a hairdressing apprenticeship at West Herts College], thank you so much again! I’m so excited."
From the mother of a young person being supported by a Youth Worker and an Employment and Training Adviser (ETA) in the SfYP St Albans and Dacorum Team
"I just wanted to let you know the good news that [my daughter] has been awarded an apprenticeship! She’s absolutely delighted! I’m just letting you know because although your time with her was short, I think it was really valuable and gave her the encouragement she needed and helped with her search and CV etc. So I wanted to say thanks to you and your colleague for helping her and to let you know what a positive influence you’ve had. Thanks again."
June
From the mother of a young person being supported by an Employment and Training Adviser (ETA) in the SfYP St Albans and Dacorum Team
"I have been working with [the ETA] to assist my son in enrolling in college and applying for an apprenticeship. I have found her to be knowledgeable, friendly, kind and calm. Nothing has seemed too much trouble. She has been available when needed. She has kept both myself and my son informed. She has also liaised on our behalf with the EHCP section and the college.”
From the John Warner School Sixth Form to an SfYP CEIAG WRL Development Worker (North Herts, Stevenage, East Herts, Broxbourne and Welwyn Hatfield)
"Many thanks to [the CEIAG WRL Development Worker] from Services for Young People who delivered a session on 'Securing apprenticeships’ this morning to our Year 12 students. She is simply brilliant! We love working with her."
From the mother of a young person after attending an SfYP Broxbourne Team youth work project taster session
"We just wanted to say thank you so much for having my daughter and me at the taster session yesterday. We were really impressed with all the resources, and everyone was so friendly and welcoming. My daughter had a wonderful time and can't wait to come back! I will spread the word [about] this amazing service!"
From the mother of a young person with SEND being supported by an Inclusion Worker in the SfYP St Albans and Dacorum Team
"I wanted to write to thank you for all you have done for my son. It was lovely to catch up with you last week and hear how well he is achieving at his level and hear how confident he is around you. When I think back to meeting you, I did all the talking and he looked at the floor. He now walks to meet you every week, with no reminders from myself.”
From a Year 12 student to a CEIAG Adviser in the SfYP St Albans and Dacorum Team about her delivery of contracted careers education information, advice and guidance services.
"Thank you so much for today. I found the session not only helpful but also beneficial as it had eased a handful of my worries with relation to my personal statement and university applications.”
From the mother of a young person with SEND, to a My Future Coach in the SfYP SEND Team
"My son has been very positive about his meetings with you. He said you are kind and helpful and enjoys meeting each week.”
From a Families First Coordinator at Hertfordshire County Council to an SfYP Inclusion Worker (St Albans, Dacorum, Watford, Three Rivers and Hertsmere)
"[The Family Engagement Worker and Poverty Prevention Lead at The Marlborough Science Academy, St Albans] told me that you seem to have built a great rapport with [this young person] in such a short space of time and the school has already seen a positive change in her attitude and behaviour, so that’s so lovely to hear and really encouraging! Thank you so much! Whatever you’re saying/doing is clearly working!"
From a parent to a CEIAG Adviser in the SfYP St Albans and Dacorum Team
“Thank you so much for seeing my daughter last week. I wanted to let you know that she got a lot out of your session and she really enjoyed seeing you.”
From a Job Coach at Hart Learning Group to a CEIAG Adviser in the SfYP SEND Team about her support for a young person with SEND
"Thank you so so much for this afternoon with [this young person]. I have just left his dad as was updating him and it has put him more at ease too, and [the young person] is definitely happy.”
From the mother of a young person with SEND to a Senior EHCP Co-ordinator in the SfYP SEND Team
"I just wanted to say thank you so much for all you did in sorting out [my daughter’s] plan and education. It has turned her hope around, her health is starting to improve, as is her mental health. She is thriving academically. We are worlds away from the black hole we were in a year ago. I know often you all get the hard stories… I think it’s important I share with you the happy stories. Stories that lift you and help you see your work matters, so much.”
From the Careers Leader at Bishop’s Hatfield Girls’ School, Hatfield, about a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team about her delivery of contracted careers education information, advice and guidance services.
"You are reliable, consistent and knowledgeable. You know the school, systems, and staff well, and are self-sufficient. You manage your time well and help the school to achieve the best use of your time. I feel you add value to our school and are appreciated by students, staff and parents. I am happy with your contribution and would like to keep you as our [CEIAG] Adviser.”
May
From the mother of a young person being supported by an Inclusion Worker in the SfYP St Albans and Dacorum Team
"I would just like to thank you for all your input with my son over the last 6 months. When we first met you he had lost all his confidence and his spark from all he was going through with school. But since he’s had the support and guidance from you, he is now much happier and confident. He has also made some friends from his time at Raising Aspirations [SfYP youth work project] and is spending more time out of the house socialising with people around his age and walking to and from with them. Thank you again.”
From the mother of a young person to an Inclusion Worker in the SfYP Stevenage and North Herts Team, about the support she provided with her son’s transition to college
"We are really happy with the support we are receiving. I am really happy with how my son has come out of his shell and engaged with you on the phone. He wouldn’t normally speak to professionals and can be very anxious, but during your conversations he has been able to open up and has a more positive outlook on education. He is hoping to go to college in September now which is something that he wouldn’t have previously done. He also agrees that he feels much happier and is grateful for the help he has received this far.”
From the father of a young person with SEND to a Senior EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team
“Thank you for everything you have done for my daughter. We also have enjoyed working with you.”
From the Lower KS2 Phase Leader at Hartsfield JMI School, Baldock, to the SfYP Hudnall Park Team
"I just wanted to write to say thank you for the week that we spent at Hudnall. The staff are all, without fail, thoughtful and caring… Please pass on my thanks to all who worked with us. The children have all come home saying what a wonderful time they had, and the parents are so grateful.”
From the mother of a young person with SEND to a CEIAG Adviser in the SfYP SEND Team
"Thank you so much for this swift response, goodness. If only all professionals were as lovely and professional and on the ball like you are!!!! A parent’s dream is this kind of professionalism!”
From a young person to a CEIAG Adviser in the SfYP St Albans and Dacorum Team
"Thank you for the meeting! It really helped me realise there are more options than what my prior understanding was on the matter.”
From the mother of a young person with SEND to a CEIAG Adviser in the SfYP SEND Team
"We will always remain grateful for all you did to help and support [our son] and ourselves. You completely got us and our situation. Thank you so much.”
From a parent of a young person with SEND to Youth Workers in the SfYP St Albans and Dacorum Team
"My daughter really enjoyed the [Supporting You emotional wellbeing and resilience programme] session and the [youth work project for young people with SEND] on Tuesday evening and she will continue coming to both.”
From the mother of a young person with SEND to a Business Support Officer in the SfYP SEND Team, for her support with her son’s EHCP and transition to college documents
“Thank you so, so much! You are an absolute star... Thanks so much for your help and speedy response. Absolutely brilliant.”
From the Curriculum Team Manager at Oaklands College, St Albans, to a Senior Youth Worker in the SfYP St Albans and Dacorum Team, about a pilot programme for students with EHCPs.
"It has been incredibly successful, students have enjoyed it thoroughly. It would be great for this to start at the beginning of October.”
From a young person to a CEIAG Adviser in the SfYP St Albans and Dacorum Team
"I’m in full time work… Thank you very much for your service and help. I very much appreciate it and think you guys helped me very much!”
From the SIMs Manager at Chauncy School, Ware, about a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team about his delivery of contracted careers education information, advice and guidance services
"The work you do in school is really good and both staff and young people are appreciative of the commitment you display and the work you do. You have integrated well into the school and this has been really positive. Staff and students are comfortable working with you and positive about the impact you have. We are hoping that you will continue to be our school [CEIAG] Adviser next year.”
From the Deputy Headteacher at Monk’s Walk School, Welwyn Garden City, to a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team about her delivery of contracted careers education information, advice and guidance services
"You are an absolute star! You fit in well and the staff and young people recognise you and understand what you do in the school. You know the teachers really well… and follow up thoroughly with students. You are so valued that you have your own office space in the central part of the school. You and your input is invaluable.”
From the Assistant Headteacher at Richard Hale School, Hertford, to a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team about his delivery of contracted careers education information, advice and guidance services.
"You have cemented yourself into the structure of the school this year. The service you provide is excellent. You proactively seek out key staff and have a good relationship with all staff. You fit in so well it feels like you are a member of staff. The students like you and know you well. You are visible within school and school is delighted to have the CEIAG stability you provide.”
From the Assistant Principal at Goffs-Churchgate Academy, Cheshunt, to a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team about her delivery of contracted careers education information, advice and guidance services.
"The CEIAG this year has gone brilliantly. You know our students, know how the school operates, and all has gone very well throughout the year.”
From the Careers Leader at St Mary's Catholic School, Bishop's Stortford, to a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team about her delivery of contracted careers education information, advice and guidance services.
"You fit in well at school both with students and staff and your contributions are invaluable to our students. I am happy how you prioritise the more vulnerable students and follow up students as required. I am very pleased with the work you do and would like you to continue at the school... you are always professional, flexible and accommodating, for which I am very appreciative."
From a parent to a CEIAG Adviser in the SfYP St Albans and Dacorum Team
"The meeting we had with you was excellent and so informative and it was the most help we have had since leaving school.”
From a parent to a Keeping in Touch Adviser in the SfYP St Albans and Dacorum Team
"It's a fantastic job you're doing. I am really impressed with how Services for Young People follow up on these calls and keep in contact. It’s a really great job you're doing!”
From the parent/carer of a young person with SEND to a Youth Support Worker in Charge in the SfYP St Albans and Dacorum Team about the Creative Spark youth work project for young people with SEND
"The team were wonderful, and I can't believe how soon [my son] started joining in with activities."
April
From the Curriculum Team Manager at Oaklands College, St Albans, to a Senior EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team
"Thank you for all your support since you’ve been in post, you’re always really responsive and helpful of the department and the wider college."
From a Youth Support Coordinator at Caudwell Youth, to a CEIAG Adviser in the SfYP St Albans and Dacorum Team about her support for a young person
“I just wanted to drop you a quick note to say thank you so much for your time with Jack!! You have given him so much hope. Peter and Jack were both singing your praises and said you were amazing.”
From a parent to a CEIAG Adviser in the SfYP St Albans and Dacorum Team, about her support for her son who has SEND
“We would like to meet with you again as you were really informative and friendly [at our last meeting].”
From the father of a young person with SEND to a CEIAG Adviser in the SfYP Stevenage and North Herts Team, about the support she provided with his son’s transition to North Herts College
"I want to extend my sincere gratitude for your unwavering support and guidance. Your involvement has been pivotal in helping Bryan navigate this new chapter and work towards realizing his full potential."
From a student at Yavneh College, Borehamwood, who had been missing from education, to a Senior Youth Worker in the SfYP Three Rivers Team
"I have liked having someone to come in and help me since I started at this school. I am more confident in talking to teachers about things I need extra help with, which I did not ever do before. Thank you for being the person who would ask for me when I did not feel comfortable to. My anger is under control more, I lost my last school place as I got into fights. Now I have learnt to walk away as I like this school, I do not give people the satisfaction for me to lose it. My friendship groups have improved, I now understand why it’s important to surround yourself with people who are good for me. I used to be around people who were negative in my life and that did not work well, but now I am in a much happier place and on track to pass my GCSEs.”
From the mother of a home-schooled young person to a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team about the careers education, information, advice and guidance, and youth work support for her son
"Thanks for your telephone call today and your support as always. [The SfYP Youth Worker] called me and explored different [weekly youth work] activities on offer… to this end we both identified two which maybe most suited to meet my son's needs at present. She told me about a [Friday evening] session which could be an opportunity for him to meet other boys of his age, and Raising Aspirations on Wednesdays which helps young boys with emotional wellbeing, resilience, and planning for future etc. Once again, thanks for all your help.”
From the Deputy Headteacher of Stanborough School, Welwyn Garden City, to a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team about her delivery of contracted careers education information, advice and guidance services.
"You have made inroads to getting to know the school, staff and students… You are supportive of student needs, and you collaborate with staff to ensure positive outcomes for our students. You are a positive addition to the CEIAG team."
From the Assistant Principal, Adeyfield Academy, Hemel Hempstead, about an Employment and Training Adviser in the SfYP St Albans and Dacorum Team.
"Thank you for the amazing work you have been doing with our students!!!!”
From the Children and Young People Team Lead, Herts Sports Partnership, about the SfYP Stevenage and North Herts Team
"Can I just put on record how impressed I was with the [SfYP staff at the] Stevenage venue – I audited Tuesday last week and thought they were doing an amazing job!”
From the Personal Development and Careers Associate Leader at Marlborough Science Academy, St Albans, to a CEIAG Adviser in the SfYP St Albans and Dacorum Team, about their delivery of contracted careers education information, advice and guidance services.
"Thank you for everything you do for Marlborough, you and the team are absolute stars."
From a SENDIASS Senior Information Coordinator, to an EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team, following a meeting with a parent and young person regarding supporting him to stay in education.
“Thanks... Loving your support for this young person!”
From the CEO of The OLLIE Foundation to a Project Officer in the SfYP St Albans and Dacorum Team
“A HUGE thank you for all your help and for helping to organise the venue for our ASIST training last month. The venue is wonderful and we are so grateful to be able to access it.”
From a parent of young person with SEND to a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
“I would like to pass on my thanks… Just over a year ago, you did a lot of work with my son and helped him to apply for an apprenticeship with Mercedes. He secured the apprenticeship (beating more than 100 other applicants) and has been with the company since. The apprenticeship is for two years and is hard work but he is doing very well, studying functional skills as well as engineering. The company are very supportive with a dedicated support plan and colleagues providing support as and when needed.”
From a parent of a young person being supported by a CEIAG Adviser in the SfYP St Albans and Dacorum Team
"Thank you so much for seeing my son last Friday for a mock interview, he found this very useful indeed. I will encourage him to look through his responses [provided by the Adviser along with written feedback] as well as continuing to practice with family and/or friends.”
From a Year 11 student at St Albans Girls' School to a CEIAG Adviser in the SfYP St Albans and Dacorum Team, following a personal careers guidance interview.
“Thank you so much for meeting with me today. I really appreciate how much you've helped me with finding careers and looking into careers that I am interested in right now.”
From a parent of young person with SEND to the SfYP SEND Service Manager
"Thank you for your speedy response to my query and for the prompt resolution of this issue. I really do appreciate it and am happy with the outcome."
From a parent of young person with SEND, about an EHCP Coordinator in the SfYP Watford, Three Rivers and Hertsmere Team
"Could I also take this opportunity to extend nothing but praise to the [SfYP EHCP Coordinator] for her excellent communication and timeliness."
March
From the Head Teacher and the Work Experience & Careers Co-ordinator at Rivers Education Support Centre, Hoddesdon, to a CEIAG Adviser in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
"We are very satisfied with the IAG support you give our students. Your delivery is fantastic! You have a great working relationship with all the staff at the [Rivers Education Support] Centre. You engage and relate well with our students, and the support in place is effective, harmonious and has a positive impact on our students. We appreciate of the work you do."
From the PSHE Lead at Westfield Academy, Watford, to the Youth Work Practice Manager and Senior Youth Worker in the SfYP Watford, Three Rivers and Hertsmere Team
"Thank you so much for those fabulous assemblies over the last couple of weeks! Thank you for being so accommodating and flexible with the last-minute changes and dealing with giggly students and/or students with 0 questions… [I would like] to look at potential dates for next year.”
From the Head Teacher and the Work Experience & Careers Co-ordinator at Rivers Education Support Centre, Hoddesdon, to an Employment and Skills Coordinator in the SfYP East Herts, Broxbourne and Welwyn Hatfield Team
"You are very adept at finding placements that are particularly suitable for our students. Your dedication played a big part in work experience being a positive and successful experience for our students. We would like to express our thanks and appreciation."
From a parent of young person with SEND to a Supported Employment Adviser in the SfYP SEND Team
"My son applied for the job himself and was absolutely adamant that he didn’t want any help with it. I am thrilled that he seems to be flying solo. I am certain that your help and care increased his confidence massively… it is in no small part due to you that he now has [a job]… Can I just say how very very grateful I am to you for all of your kindness and your help with my son.”
From a parent of a young person being supported by an Inclusion Worker in the SfYP St Albans and Dacorum Team
"I would just like to thank [the SfYP Inclusion Worker] for her amazing contributions to my son's health and wellbeing. Right from the first session, she has understood him and spoken to him in a way that makes him feel understood and acknowledged. She has managed to increase his sessions in school, something I thought was unachievable this year. She is a credit to SfYP and I speak highly of her to the agencies working with my son. Thank you."
From the parent of young person with SEND to a Supported Employment Adviser in the SfYP SEND Team
"I would like to take this opportunity to express my gratitude to [the Adviser] for her exceptional efforts with our son… following his carpentry qualifications from college nearly three years ago, this is the first time we have seen real progress. [The Adviser] has been unwavering in her commitment from the beginning, ensuring she is not just another person who engages with him temporarily without delivering results… She has really taken the time to get to know my son and understand how he needs to be approached. Initially, he would only engage with her in the presence of myself or his dad, but now he feels comfortable speaking to her directly and I feel this is all to do with her recognising his strengths and weaknesses and leveraging them effectively. Additionally, she has taken the time to understand us as parents, which has given her a better understanding of my son's situation. Her patience and persistence in following up with her contacts repeatedly have been instrumental in making this progress possible."
From a young person at Loreto College, St Albans, to a Senior CEIAG Adviser in the SfYP St Albans and Dacorum Team
"Thank you so much for taking the time to help me improve my CV. I feel confident now to give it to future employers."
From a parent of a young person following a meeting with a CEIAG Adviser in the SfYP St Albans and Dacorum Team
"I wanted to thank you for today. You seem to have motivated my daughter and I really appreciate it. An outside source was what she needed. It was lovely that she remembered you from Roundwood [Park School, Harpenden] as well. She seems very keen to consider her GCSEs in college now rather than sitting them privately [the young person attended the West Herts College open day and applied to study there]… I think your meeting has done her the world of good if I’m honest. Thank you again."
Extract from an article in the Harpenden Forum magazine written by a young person who attends an SfYP LGBT+ youth work project in the St Albans area, about SfYP’s LGBT+ youth work projects
"Outside school… Hertfordshire County Council Services for Young People runs local support groups for LGBTQ+ [young people], with Youth Workers and safe locations that, for the 40-45 people I have seen come to the local group, has become a lifeline, a highlight and an opportunity: for new friends, new experiences, new learning and, most of all, for something to lean on. LGBTQ+ is one of the most vulnerable minorities in the UK, but with groups like this, whose details are shared with schools to encourage membership, teenagers are heard, seen and kept safe in the community."
From the Assistant Head Teacher at Townsend C of E School, St Albans, about an Employment and Training Adviser and a CEIAG Adviser, in the SfYP St Albans and Dacorum Team, about their delivery of contracted careers education information, advice and guidance services
"I just wanted to let you know what a brilliant job [the SfYP Advisers] did today with Years 12 and 8. They are both so enthusiastic and delivered two really engaging sessions. The fact that they held the attention of 140 Year 8 students during Friday lesson 5 is fantastic! All of the students learnt a lot from the sessions and seemed to really enjoy them. Thank you so much for the high-quality support which Services for Young People continues to give the students at our school. I can't tell you how much I appreciate it.”
From a parent of young person with SEND, about a CEIAG Adviser in the SfYP SEND Team
"My son really has come a very long way from the days when he was 'written off' by many and this shows his resilience and determination, and I just wanted you to be aware of his success and next steps as you have been a great support to both [him] and myself over the past three or four years and we really do appreciate it. Thank you once again for all your support.”
From Assistant Headteacher at Ashlyns School, Berkhamsted, about a Senior CEIAG Adviser in the SfYP St Albans and Dacorum Team, about continuing her delivery of contracted careers education information, advice and guidance services
“We would definitely like to have the same [number of days] for our pupil premium students for 2025-26, ideally with [the same Adviser] please because she is amazing!”
From the Executive Headteacher of Links Multi Academy Trust, St Albans and Hatfield, to the Area Service Manager of the SfYP St Albans and Dacorum Team, about the team’s delivery of contracted careers education information, advice and guidance services
“As discussed, we would like to renew both our contracts for St Albans and Hatfield [schools] for next year. After your phone call I spoke to [Head of School, St Albans] and she agreed that we need to renew the contract because the opportunities that the students get from the joint working between our organisations improve their life chances greatly. She went as far as to say that it was a 'no brainer' and your team were worth their weight in gold.”
From the Assistant Head at Dacorum Education Support Centre, Hemel Hempstead, to the CEIAG Practice Manager in the SfYP St Albans and Dacorum Team, about the team’s delivery of contracted careers education information, advice and guidance services
"I just wanted to take a moment to express our appreciation again for the excellent delivery and communication from you guys [SfYP CEIAG Advisers] this year. We have been delighted with the service and will be looking to purchase a similar number of days for next academic year.”
From a student at Nicholas Breakspear Catholic School, St Albans, to a CEIAG Adviser in the SfYP St Albans and Dacorum Team following a personal careers guidance interview
"Thank you so much. I appreciate your help. Our meeting was really informative and helpful."
From the Relationship Manager at HCC Step2Skills to a Community Development Practitioner in the SfYP SEND Team
Thank you for all your contributions to [the Step2Skills] Multiply [project]. There has been nothing but positivity from SfYP throughout the project and you have embraced the peripatetic nature of your role and the challenges this has brought. It is very much appreciated and noted how well you have worked within the partnership, helping to recruit learners for the Step2Skills in-house team. You have exceeded your target which is fantastic, and you have been able to both engage and move learners on to substantive courses which was the aim of the project. Great job, well done!
February
From the Pastoral and Personal Development Lead at Marlborough Science Academy, St Albans, to the Senior Youth Worker in the SfYP St Albans and Dacorum Team, following their team's delivery of a session on sexual health at the school
"The students were buzzing! They learned so much. Please pass on my gratitude to your team."
From a parent of young person with SEND, to a Senior EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team
"Thank you so much for all your hard work and help... We are feeling more positive and hopeful for our son's future. You have been an incredible support.”
From a parent of young person with SEND, to a Senior EHCP Co-ordinator in the SfYP SEND Team
"Thank you for the vastly improved level of engagement, understanding, constructive suggestion and delivery that we have experienced since you became involved in my son's EHCP."
From a parent of young person with SEND, to an EHCP Co-ordinator in the SfYP East Herts, Broxbourne and Welwyn Hatfield EHCP Review Team
"Now that my daughter is at the end of her EHCP journey, I would like to thank everyone that has been part of this process and the support the EHCP process has given her throughout her school life. She has decided to continue her education by taking an HND course at HRC in September. We NEVER thought she would get this far, let alone carry on further. Please pass on our gratitude to whoever is appropriate."
From a parent of young person with SEND, about a Supported Employment Adviser in the SfYP SEND Team
"I just wanted to say how grateful we are for your help and guidance. This time for my son is tricky as he has no structure to his week and as much as we try it’s hard to maintain his focus. We really appreciate what a kind, supportive and caring person you are and, as we always say about people like you, you are angels in disguise, guiding my son through his life. Without people like you, his and our life would be so much tougher, so thank you so much."
From a parent of young person with SEND, to a CEIAG Adviser in the SfYP Stevenage and North Herts Team
"Thank you for making time to meet with us this morning and for helping my daughter see what is possible outside of the usual educational routes. This is honestly the first time in years she has spoken directly to a professional who is unfamiliar to her, and it was lovely to hear her talking about where she sees herself in the future. She told her dad and sister all about it when they got in and was very excited to know that there is potential to be earning money whilst completing a course!"
January
From the Assistant Head Teacher at Townsend C of E School, St Albans, to two CEIAG Advisers in the SfYP St Albans and Dacorum Team, following personal careers guidance interviews with students at the school
"I really appreciate your continued support for the school. The [SfYP CEIAG] Advisers are doing an amazing job with the one-to-one interviews and our students speak very highly of them."
From a parent of young person being supported by an Inclusion Worker and Youth Workers in the SfYP St Albans and Dacorum Team
"Very good news, my son now goes to school 9am till 1.20pm (yippee). He goes to Adeyfield still, but a smaller separate part... so he's able to catch up on missed school work and be in a quieter space. He seems a lot happier. He will be coming tonight to group [SfYP youth work project] also and he says he likes it there. I'm really grateful for all you guys have been doing for him.”
From a parent of young person with SEND to an EHCP Co-ordinator in the SfYP St Albans and Dacorum EHCP Review Team
"I just wanted to leave feedback about our case worker [EHCP Co-ordinator]. We can’t speak highly enough about how professional, efficient and altogether amazing she has been for us as a family. From the moment she took over my daughter’s case, she has changed everything for the positive. She always called when she said she would and sent regular updates so we are not left in the dark... I have never had to chase her up and her compassion and drive for getting things completed has been invaluable to us. She really has changed our daughter’s future, successfully securing her into a specialist autistic provision that we could have only dreamed of her being able to attend after mainstream, and other SEN placements, have all failed due them not being able to meet her needs. We will never be able to thank her enough for all she has done for us.
From a parent of young person with SEND to a CEIAG Adviser in the SfYP SEND Team
"It was agreed at my son’s annual review that a referral to SfYP would be made so that he can explore alternatives to mainstream education... the [SEND Team] CEIAG Adviser, contacted me very quickly and we had a very helpful telephone conversation. She is meeting with my son next week. All in all, we're very happy with the support from SfYP."
From a parent of young person with SEND, to an EHCP Co-ordinator in the SfYP Stevenage and North Herts EHCP Review Team
"My son had his EHCP Annual Review on 11 November 2024 and we received the 'Decision to Amend' letter and the proposed amended plan in just over two weeks. There were a handful of minor amendments to be made to this, which I sent back, and the final plan landed in my inbox at the beginning of this week [30 December 2024]. We haven't had an amended plan turned around this quickly (and within statutory deadlines) for many years… so definitely something to acknowledge! I felt it important to feed this back as I know that a lot has been invested in moving post-16 plans to SfYP."
